Quick and simple to get started

Thanks to our years of experience, getting the Observatory working for your organisation is extremely straightforward. Once your cleansed and fully enhanced data is uploaded into the Observatory, we’ll take you through a step-by-step web training session, customised to meet your needs. This will show you how to make the most of the wealth of knowledge that the Observatory unlocks, and get you up and running as quickly as possible.

We also provide you with comprehensive, but straight-forward, user guides that show step-by-step how to customise views and create your own reports.

Ongoing support and ‘how do I’ sessions

But we don’t just leave it there. We provide you with a named account manager who is available at the end of the phone, or via email, to answer any questions you may have. Once you become more familiar with the Observatory, your account manager will work with you to help you unlock further potential from your data by offering you optional customised training sessions designed to help you accomplish specific capabilities.

A range of optional services to help you make quick wins…

If you require more in-depth analysis or help with a specific area we can can visit your offices and run one or more, of a series of workshops designed to help you interpret and use your enhanced data to its full potential:

• Quick Win workshop – helps identify the quickest and easiest specific ways your organisation can realise savings via the Observatory
• Summary Analysis and Opportunity Assessment - we will use the Observatory to support the preparation of a summary analysis and opportunity assessment to deliver valuable insights and prepare an structured opportunity assessment and then present and discuss our findings.
• Collaborative Quick Win Workshops – held in conjunction with a maximum of 7 organisations, we can help organisations within or cross sector jointly establish and produce an action plan for collaborative ‘quick win’ opportunities.